Leadership Team
Kevin B. O’Brien
CEO and co-founder of OBRIEN, a provider of electronic business solutions, Kevin O’Brien has been innovating and exceeding the needs of more than 500 clients for 38 years. With a laser focus on helping CEOs and senior executives gain efficiencies and reduce costs by improving information flow, throughout an organization internally and ultimately to its customers, Kevin has increased ROI for industry leaders in the insurance, healthcare, education, printing, publishing, and manufacturing industries.
From printing and distribution to a variable data printing and mailing service company, electronic bill payment and presentment, and digital collaboration and communication, Kevin O’Brien’s great foresight, planning, and transformation leadership skills are proven. With strategic partner SolvEdge, Kevin O’Brien and his team recently released Digital-CCP, a collaboration and communication platform that allows organizations to work across departments to assemble and deliver communications across multi-mediums including print, web, iPad, and mobile devices.
A Certified Forms Consultant (CFC), Kevin is author of Introduction to Forms Management (1982). He is an active member of BFMA (Business Forms Management Association), Medical Billing and Healthcare Outsourcing, and Xplor International. During his free time, Kevin enjoys his family, golf, and music.
Mike Mulcahy
Mike Mulcahy is Chief Operating Officer for OBRIEN, a provider of electronic business solutions that helps companies gain efficiencies and reduce costs. Mike has extensive experience in implementing complex technology solutions such as digital billing and marketing, streamlined form/document/content management and multichannel delivery with an emphasis on improving the customer experience, compliance and security. He has helped many industry leaders increase their return on investment through improved customer satisfaction, employee productivity, cash flow management, and reduced risk. Mike’s broad skill set and experiences serve as a foundation for seamlessly working with and across operations, information technology, marketing, customer service, and other functions critical to the implementation of complex solutions.
Prior to joining OBRIEN, Mike worked for Wallace Computer Services. During this time, Mike increased sales by 300 percent, helping Fortune 500 companies reduce costs with information management solutions and web to print technologies. Mike has worked with client industries including insurance, healthcare, education, printing, publishing, and manufacturing.
An active member of IASA (Insurance Accounting & Systems Association), Document Strategy Forum, BFMA (Business Forms Management Association), HFMA (Healthcare Financial Management Association), and Xplor International, Mike serves as a speaker on topics such as business process management, business-to-business communication, and customer service productivity. He has a bachelor of arts in English from University of Iowa. During his time away from work, Mike enjoys time with his family and leading his band Majors Junction.
Lori Nelson
Director of Customer Experience has over 20 years in the printing and document services industry supporting Insurance and Healthcare Providers throughout North America. Lori brings a wealth of experience and expertise to support OBRIEN’s existing clients and provide new clients with a flawless transition combined with excellent service. Prior to joining OBRIEN, Lori was most recently VP of Marketing and New Business at BFC where she led the company’s efforts to expand and increase revenue within technology sales. Defining markets, sales, and relationship management were key elements in her role. Earlier in her career, Lori held sales and management positions with a medium sized commercial printing firm. She holds a degree in Business Communications and enjoys spending time with her family, watching sports and volunteering at community events.
Ed Benks
Director of Sales, is a key member of the OBRIEN team who has been involved in the communications and media industry for nearly 20 years, working with small, family owned businesses as well as developing and implementing MSA’s with Fortune 100 companies. His experience will help our clients guide their communications with Policyholders in a channel agnostic approach to engagement. Ed received his BA from Pennsylvania State University and MBA from Colorado Christian University and has been a resident of the Chicago area since 2013.