Electronic Delivery

Secure, Intelligent Electronic Delivery for Insurance Carriers

As insurance carriers continue to modernize operations, electronic document delivery has become a critical component of improving customer experience, reducing operating costs, and accelerating communications. Whether you're delivering policy documents, billing notices, claims correspondence, or other transactional communications, OBRIEN Insurance Solutions provides a secure, reliable platform that ensures your documents reach policyholders quickly and efficiently.

Our electronic delivery solution integrates seamlessly with your existing systems, allowing you to reduce paper, printing, and postage costs while offering customers the convenience of receiving documents electronically.

OBRIEN's electronic delivery platform provides a comprehensive solution designed specifically for high-volume insurance communications.

Key Features & Benefits

  • Simple integration with your existing policy administration and document management systems

  • Flexible deployment to fit your operational requirements

  • Fully branded communications that reinforce your company's identity

  • Dynamic document templates for multiple communication types

  • Secure PDF document delivery

  • Active monitoring and management of Internet Service Provider (ISP) delivery issues

  • Automatic resend of failed deliveries

  • Intelligent print-and-mail fallback for undeliverable electronic communications

  • Detailed tracking of email delivery, opens, and click-through activity

  • Secure HTTPS links and encrypted document attachments

  • Optional SMS/text message notifications

  • Comprehensive delivery reporting and audit trails

Deliverability You Can Trust

Successful electronic delivery is about more than simply sending an email—it's about ensuring your communications actually reach your customers.

The platform utilized by OBRIEN is engineered to maximize inbox placement and document delivery rates. Unlike many email platforms that experience attachment filtering or spam-related delivery issues, our solution is optimized for transactional insurance communications, giving you greater confidence that important documents arrive securely and on time.

Accelerate Paperless Adoption

Transitioning policyholders to electronic communications requires more than simply offering the option—it requires an easy, intuitive enrollment experience.

OBRIEN helps carriers increase paperless adoption through streamlined electronic consent solutions that simplify the enrollment process and improve customer participation. By implementing digital best practices, carriers can significantly increase electronic delivery adoption.

Actionable Analytics

Measure the success of your digital communications with robust reporting and analytics.

OBRIEN provides visibility into:

  • Delivery success rates

  • Open rates

  • Click-through activity

  • Paperless adoption metrics

These insights enable continuous improvement while helping your organization maximize operational efficiency and enhance the policyholder experience.

Deliver Communications with Confidence

For more than 50 years, OBRIEN Insurance Solutions has helped insurance carriers modernize critical business operations. Our electronic delivery services complement our print, mail, digital mailroom, payment processing, and disaster recovery solutions—providing a secure, scalable communications platform that supports your digital transformation while maintaining the reliability your policyholders expect.